Frequently asked questions
How do I take care of my bag?
Please be gentle with your bag and store it in a cool, dry place inside its pouch. For cleaning and polishing, wipe with the cloth provided. Do not use any liquids or chemicals on your bag. Be careful not to drop or hit the bag on a hard surface as acrylic can easily crack.
Where is my order?
Once you’ve received your shipping confirmation email you will be provided with a tracking code. Visit https://www.royalmail.com/track-your-item#/ to see the status of your order. It may take 24 hours for tracking updates to appear.
What fits in the clutch?
The SHADOW PLAYERS collection showcases 3 different sizes of clutches:
Do you offer gift wrapping?
Every clucth comes with a carefully curated packaging that is also ideal for gifts:
What if I want to match the clutch with a chain not included in the drop down menu?
You can always go for the "no chain" option and add your preferred chain(s) as extra products before checking out!
Do you offer express shipping?
We offer free standard shipping worldwide.