FAQ

Question 1

How do I take care of my bag?

Answer

Please be gentle with your bag and store it in a cool, dry place inside its pouch. For cleaning and polishing, wipe with the cloth provided. Do not use any liquids or chemicals on your bag. Be careful not to drop or hit the bag on a hard surface as acrylic can easily crack.

Question 2

Where is my order?

Answer

Once you’ve received your shipping confirmation email you will be provided with a tracking code. Visit https://www.royalmail.com/track-your-item#/ to see the status of your order. It may take 24 hours for tracking updates to appear.

Question 3

What fits in the clutch?

Answer

The SHADOW PLAYERS collection showcases 3 different sizes of clutches: A. Classic (23.5cm x 11cm x 5.5cm) B. Mini (20cm X 10cm x 5cm) C. Oval (16.5cm X 18.5cm x 5cm) All of our clutches are designed to carry small items, such as mobile phones, cards, cosmetics, small wallets, keys etc. The Classic size fits any of the popular smartphones (iPhone XS Max, Samsung Galaxy S10, OnePlus 6, Huawei Nova Lite 3 etc). Mini and Oval size fit all types of iPhones.

Question 4

Do you offer gift wrapping?

Answer

Every clucth comes with a carefully curated packaging that is also ideal for gifts: White branded box Pink, branded storing pouch Tissue paper wrap with logo sticker A "Care instructions"and a "Thank you note" card, that can also be used for wish sharing Pink mailing bag

Question 5

What if I want to match the clutch with a chain not included in the drop down menu?

Answer

You can always go for the "no chain" option and add your preferred chain(s) as extra products before checking out! All chains provided on our website are detachable and interchangeable.

Question 6

Do you offer express shipping?

Answer

We offer free standard shipping worldwide. If you are in a rush, please e-mail us at : info@vitroatelier.com and we will do our best to meet your requirements!

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